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Home My WebLink AboutEast Valley Water District - Public Financial ReportHIGHLAND, CALIFORNIA Popular Annual Financial Report Fiscal Year Ended June 30, 2021 Transmittal Letter .............................................................3 Core Values ................................................................................3 About the District ......................................................................4 Organizational Structure ........................................................4 District Vision .............................................................................5 District-At-a-Glance ..................................................................5 District Wide Goals & Objectives ........................................6 Capital Improvement Projects .............................................6 Sterling Natural Resource Center ......................................8 Community Involvement .....................................................10 Financial Performance ................................................11 Revenue and Expenses ........................................................11 Revenue by Sources .............................................................12 Breakdown of Expenses .....................................................13 Outstanding Long-Term Debt ............................................14 Comparative Net Position ...................................................15 Chairman of the Board PHILLIP R. GOODRICH Vice Chairman JAMES MORALES, JR. Governing Board Member CHRIS CARRILLO contentsTABLE OF GOVERNING BOARD OF DIRECTORS General Manager/CEO JOHN MURA Director ofAdministrative Services KERRIE BRYAN District Clerk JUSTINE HENDRICKSEN Director of Strategic Services KELLY MALLOY DISTRICT MANAGEMENT Government Finance Officers Association Award for Outstanding Achievement in Popular Annual Financial Reporting Presented to East Valley Water District California For its Annual Financial Report for the Fiscal Year Ended June 30, 2020 Executive Director/CEO The Government Finance Officers Association of the United Stated and Canada (GFOA) has given an Award for Outstanding Achievement in Popular Annual Financial Reporting to East Valley Water District, California for its Popular Annual Financial Report (PAFR) for the fiscal year ended June 30, 2020. In order to receive this award, a government unit must publish a Popular Annual Financial Report, whose contents conform to program standards of creativity, presentation, understandability, and reader appeal. We believe our current PAFR continues to conform to program requirements, and we are submitting it to GFOA to determine its eligibility for another Award. We also welcome and encourage feedback from District ratepayers to help make this publication more useful and/or informative. Popular Annual Financial Reporting Award POPULAR ANNUAL FINANCIAL REPORT2 Operations Manager PATRICK MILROY Director of Engineering & Operations JEFF NOELTE, PHD, PE Chief Financial Officer BRIAN TOMPKINS Water Reclamation Manager ROCKY WELBORN Governing Board Member RONALD L. COATS Governing Board Member DAVID E. SMITH To Our Ratepayers We are pleased to present East Valley Water District’s (District) Popular Annual Financial Report (PAFR) for the fiscal year ending June 30, 2021. This report summarizes financial information appearing in the 2021 Annual Report and was created to provide valuable information related to District finances and the Five-Year Capital Improvement Program, that support the expansion and improvement of our community’s distribution system. The PAFR is unaudited; however, the financial data presented in the PAFR is developed based on the audited Annual Report, which is consistent with Generally Accepted Accounting Principles. This document can also be reviewed on the District’s website at eastvalley.org/PAFR2021. For more detailed information, the District’s 2021 Annual Report is available for interested individuals at the District Headquarters, 31111 Greenspot Road, Highland, California 92346. It can also be viewed on the District’s website, along with other key financial documents, at eastvalley.org/2021AnnualReport. Questions, comments, and feedback regarding this report are encouraged. Please do not hesitate to contact Brian Tompkins, Chief Financial Officer, at finance@eastvalley.org or (909) 381-6463. On behalf of the District, thank you for the opportunity to serve you. Respectfully submitted, John MuraGeneral Manager/CEO TRANSMITTAL LETTER & Community Core Values LEADERSHIP Motivating a group of people to act towards achieving a common goal or destination. PARTNERSHIP Developing relationships between a wide range of groups and individuals through collaboration and shared responsibility. STEWARDSHIP Embracing the responsibility of enhancing and protecting resources considered worth caring for and preserving. EAST VALLEY WATER DISTRICT 3 POPULAR ANNUAL FINANCIAL REPORT4 210 210 santa an a r i v e r santa a n a r i v e r plung e c r e e k plunge creek eld e r c r e e k city c r e e k city c r e e k sa n d c r e e k tw i n c r e e k tw i n c r e e k warm cre e k cook creek mill c r e e k HIGHLAND SAN BERNARDINO District Service Area SEVEN OAKS DAM N The District was formed through a local election of mostly citrus grove operators, to have water service provided by a public agency. East Valley Water District is located in the foothills of the San Bernardino Mountains, 65 miles east of Los Angeles in the County of San Bernardino. ABOUT THE DISTRICT Presented to the right is an overview of East Valley Water District’s organizational structure*. The District employs 66 full-time positions. ORGANIZATIONAL STRUCTURE FTE: 3 EO: 5 FTE:3 FTE:5FTE:3 FTE: 1 FTE: 3 FTE: 15 FTE: 7 FTE: 4 FTE: 2 FTE: 2 FTE: 2 FTE: 1 FTE: 2 FTE: 1 GOVERNING BOARD RATEPAYERS GENERAL MANAGER/CEO DIRECTOR OF ENGINEERING & OPERATIONS LEGAL COUNSEL CHIEF FINANCIAL OFFICER GENERAL ADMINISTRATION HUMAN RESOURCES DIRECTOR OF STRATEGIC SERVICES DIRECTOR OFADMINISTRATIVE SERVICES PUBLIC AFFAIRS ENGINEERING OPERATIONS METER SERVICES WATER MAINTENANCE WATERPRODUCTION WASTEWATERMAINTENANCE WATER TREATMENT FACILITIES MAINTENANCE WATER QUALITY FLEETMAINTENANCE INFORMATIONTECHNOLOGY FINANCE FTE:6 CONSERVATION CUSTOMERSERVICE Program FTE: Full Time EmployeesEO: Elected Ocials Person/Position LEGEND *The organizational chart reflects the District during the timeframe reflected in this document. EAST VALLEY WATER DISTRICT 5 En ance and Pre ervethe ualit of Life FOR OUR COMMUNITY THROUGH INNOVATIVE LEADERSHIP World Cla & Public ervice DISTRICT VISION East Valley Water District provides water and wastewater services to residents within a 30.1 square mile area. This includes more than 103,000 people in the cities of Highland and San Bernardino, portions of the unincorporated County of San Bernardino, the San Manuel Band of Mission Indians, and Patton State Hospital. DISTRICT AT-A-GLANCE 103,000 population served Miles ofsewer videoMonitoring 263 water leaksrepaired 1,577 linear feet ofnew watermain installed square mile service area 30.1 miles ofsewer cleaned 300 3,400SAMPLES COLLECTED 47415,000,000 Average Gallons OFwater produced/day 28,977,000gallons of water storage enough to fill 44 olympic-sized swimming pools MILES OFWATER MAINS 220 MILES OFSEWER MAINS hydrants flushed646hydrants repaired orreplaced & Painted activegroundwaterwells 4,891MANUAL AND16,016AMI AUTOMATIC METERSREAD MONTHLY 6,000,000 average gallons ofsewer conveyed daily 127 LOW WATER USEPLANT SPECIES INDISTRICT GARDEN 60+ POPULAR ANNUAL FINANCIAL REPORT6 As part of the annual budget process, District wide goals are established by the Governing Board to identify priority programs and projects. More specific goals were established for each program consistent with District wide goals. DISTRICT WIDE GOALS & OBJECTIVES 1 Optimize Infrastructure 2 Financial Stability with Full Understanding of Operational Complexities 3 Protect Organizational Investments 4 Maximize the District’s Position 5 Have Others See the District as a Premier Agency Final Phase of AMI Meter UpgradesInstalled 4,891 Advanced Metering Infrastructure meters to automate the collection of consumption information. Over 20,000 meters were upgraded throughout the community. Date Completed: March 2021 Project Cost: $1,921,604 Project Benefits: Enhances service and allows customers to monitor consumption in near ‘real time’, receive leak alerts, and more. Elm Street Water Main Relocation Coordinated with the City of Highland to relocate an existing 4-inch water main pipeline that conflicted with a city project and upgraded it with an 8-inch pipeline. Date Completed: April 2021 Project Cost: $418,049 Project Benefits: Increased fire flow capability for customers in this area. Addressed a need identified in the District’s Water Master Plan. The District achieved a number of different accomplishments during Fiscal Year 2020-21. As a results-oriented organization, each program has clearly defined goals and objectives. During this period, there were five priority projects that contributed to supporting not only the District wide goals, but also the District Vision. These projects are included in the Five-Year Capital Improvement Program. Each year as part of the budget process, the District’s program managers and supervisors compile and submit a list of capital outlay requests for consideration. Staff reviews and prioritizes the list of equipment based on a needs assessment and the amount of funding available. Proposed Capital Improvement Projects for the budgeted fiscal year were submitted by the Engineering, Operations and Maintenance Programs in accordance with the anticipated needs of the District as outlined in the 2019 Sewer System Master Plan and 2019 Water System Master Plan. CAPITAL IMPROVEMENT PROJECTS EAST VALLEY WATER DISTRICT 7 Plant 129 Storage Tank MixersInstalled tank mixers in the reservoir at Plant 129 to keep the water circulating and reduce potential for Total Trihalomethanes (TTHM). Date Completed: September 2020 Project Cost: $25,645 Project Benefits: Maintain the quality and safety of water provided to the community. Barton Street Water Main ReplacementCompleted land survey necessary for new main alignment and replaced approximately 1,000 lineal feet of 4-inch steel water main with 6-inch ductile iron pipe; and installed 18 new water services and two new fire hydrants. Date Completed: April 2021 Project Cost: $144,019 Project Benefits: Allows the District to continue meeting the community’s water needs and minimize future leaks. Plant 134 Process Improvements Evaluated the necessary process for sludge removal to enhance the surface water treatment process; completed the Phase 1 Engineering Analysis in preparation for the addition of a Granular Activated Carbon system to the treatment process. Date Completed: September 2020 Project Cost: $357,448 Project Benefits: Once completed, it will remove organics and mitigate the occurrence of high Total Trihalomethanes (TTHM) levels to help maintain the quality and safety of water provided to the community. POPULAR ANNUAL FINANCIAL REPORT8 In 2018, East Valley Water District broke ground on the Sterling Natural Resource Center (SNRC) to provide a sustainable new water supply for the region. Since then, the site has transformed into a facility with structures, technology, and pipelines that will be used to recycle wastewater and replenish the local groundwater aquifer. October marked the three-year construction milestone of the project and the District anticipates operations to begin in 2022. Included in the project, an Administrative Center will house new customer service offices, a special community events area, and demonstration garden. PROGRESSING TOWARD THE FINISH LINE Construction of the Sterling Natural Resource Center has required a complex series of regulatory approvals, technical design, and world-class construction working together as a team. Members of Team Sterling are preparing for the final year of construction, testing, and celebrating full operation. CONSTRUCTION MILESTONES 2.5 Miles if laid end to end MILE1 MILE2 12,804 Feet design drawings on 24” x 36” sheets of paper Construction is n e a r l y complete. The nex t p h a s e is facility testing f o l l o w e d by the SNRC beco m i n g fully operational . 8 structures have been completed8,627 elephants 18,744cubic yardsof concrete weighing75,913,512pounds = 95% CompletE STEP 1: CONSTRUCTION 5% REMAINING STEP 2:TESTING STEP 3:OPERATIONS Sterling Natural Resource Center The SNRC will provide benefits beyond replenishing our groundwater aquifer. PROJECT BENEFITS Picnic area, demonstration garden, walking paths, workshop space, and special events area. Water treated at the SNRC will recharge the local Bunker Hill Groundwater Basin. Hands-on training and career experiences in wastewater treatment available to students and residents. Improvements to the surrounding area include street paving, water lines, sidewalks, and more. EAST VALLEY WATER DISTRICT 9 GOVERNOR GAVIN NEWSOM The SNRC is Funded in Part By: Cap and TradeDollars at Work *Funding for this Sterling Natural Resource Center project has been provided in full or in part by the Proposition 1 - the Water Quality, Supply, and Infrastructure Improvement Act of 2014 and the Clean Water State Revolving Fund through an agreement with the State Water Resources Control Board. California’s Clean Water State Revolving Fund is capitalized through a variety of funding sources, including grants from the United States Environmental Protection Agency and state bond proceeds. The Urban Greening Program is part of California Climate Investments, a statewide program that puts billions of cap-and-trade dollars to work reducing greenhouse gas emissions, strengthening the economy and improving public health and the environment—particularly in disadvantaged communities. The cap-and-trade program also creates a financial incentive for industries to invest in clean technologies and develop innovative ways to reduce pollution. California Climate Investment projects include affordable housing, renewable energy, public transportation, zero-emission vehicles, environmental restoration, more sustainable agriculture, recycling and much more. At least 35 percent of these investments are made in disadvantaged and low-income communities. For more information, visit www.caclimateinvestments.ca.gov. A NEW PLACE TO GATHER In addition to creating a sustainable source of water for the region, the SNRC provides over 204,000 square feet of new outdoor space. The demonstration garden has not only been created using water efficient, lush and colorful plants but it has been designed to: • Build a space for the community to gather • Provide beautiful examples of water efficient landscaping • Deter wildlife from impacting the local airport • Benefit the environment by supporting carbon sequestration Trees Help Reduc e t h e A m o u n t o f Carbon Dioxide in t h e A t m o s p h e r e PREVENTING UNWANTED GROUND AND SKY WILDLIFE The SNRC has a unique mission to create a beautiful community space without inviting feathered friends. In order to protect the safety of aircraft flying into and out of the San Bernardino International Airport, the site has creatively incorporated some landscaping features that are less welcoming to wildlife. For example, the grass that has been selected for the amphitheater has an unpleasant taste for geese, which discourages them from gathering around. Staff will also be specially trained to discourage wildlife from calling the SNRC home. All plants, trees, and grass installed at the SNRC will have low water use. • 15 Different Tree Species Will be Planted at the SNRC • Over 20,000 Plants and Trees Will be Part of the Garden DID YOU KNOW? Watch Now Learn more about the SNRC and watch construction progress at eastvalley.org/snrc. POPULAR ANNUAL FINANCIAL REPORT10 The COVID-19 pandemic temporarily changed the way East Valley Water District interacted with the community, but not the essence of public service. The District maintained its commitment to serving the community, even if it was at a distance. SERVING THE COMMUNITY East Valley Water District is proud to support local non-profit organizations with fulfilling their mission of serving the community through its Surplus Vehicle Donation Program. This program provides fully functional vehicles to organizations that provide valuable services to the community. This fiscal year, the District donated vehicles to The Can Man, a handyman service that assists veterans and seniors with home repairs and cleaning; the Yucaipa Animal Placement Society (YAPS), a local no-kill animal shelter; and the Highland Senior Center. Hope on Wheels The COVID-19 pandemic encouraged everyone to practice social distancing to protect the health and safety of the community. Students adapted to this new reality by attending and completing their schooling virtually. East Valley Water District donated commemorative t-shirts to Jefferson Hunt Elementary students graduating to middle school. To inspire students to stay engaged with their education, the District also donated a new mountain bike and helmet for the school’s attendance contest. One lucky student won the new bike in recognition of their achievement. CELEBRATING AND INSPIRING TOMORROW’S LEADERS While there is always a need for food supplies, the pandemic elevated the demand for meals within our community. East Valley Water District partnered with the San Bernardino City Mission, a local non-profit that assists residents in need, to conduct a food drive. Through the combined effort and generosity of staff and public, over 470 items were donated. Each food donation was included in a meal box and cash donations served to purchase additional items. Canned Food Drive EAST VALLEY WATER DISTRICT 11 Revenue & Providing safe drinking water to over 103,000 residents every day is the District’s top priority and also one of its most significant expenses. The graphs below represent the District’s combined revenue and expenses for FY 2020-21. For comparison purposes, FY 2018-19 and FY 2019-20 revenue and expenses have also been included. Please refer to the District’s 2021 Annual Report for a comprehensive breakdown of expenses. FINANCIAL PERFORMANCE Expenses East Valley Water District utilizes revenue to fund daily operations, scheduled capital improvements and replacements, and principal and interest for debt financed construction projects. Remaining revenue is invested back into capital improvement projects to help maintain and improve the system's reliability so that East Valley Water District may continue taking steps to support the Vision Statement of providing world-class public service. Revenue also provides funding for conservation and rebate programs, which empowers customers to be efficient water users and encourages water savings indoors and out. Excess net revenue after covering expenses and payments is added to reserves for capital replacements and unforeseen emergency expenses. HOW IS REVENUE MANAGED? Revenue Expenses -GrantsNon-OperatingOperating $37.58Million $37.83Million Expense Contributions Non-Operating FY 2019-20 FY 2018-19FY 2019-20FY 2020-21 $50.42Million FY 2018-19 $41.50Million $43.33Million Revnue Operating $39.12Million FY 2020-21 The District uses revenue to fund day-to-day operations. East Valley Water District receives 99 percent of its revenue from user rates and fees; the District receives no funding from property or sales taxes. Rates and fees are reviewed on 3 to 5 year cycles and are adjusted as necessary to meet the costs of providing services to customers. REVENUE BY SOURCES Note: The District’s water sales and meter charge revenue is expected to decrease through FY 2021-22. Due to rate increases, residents tend to reduce their water usage. Additional information regarding the approved rates can be found at eastvalley.org/rates. Meter charges are fixed monthly charges assessed to customers based on the size of the service connection to their property. Wastewater collection charges are 1) fixed monthly charges for single family residences, and 2) a combination of fixed and volumetric charges for commercial and multi-family customers. Wastewater treatment rates are established by, and revenue remitted to, the City of San Bernardino Municipal Water Department, which is currently contracted to treat all wastewater generated by District customers. Other charges are assessed according to an adopted fee schedule, but are only charged to users who request, or require, use of District resources beyond the scope of delivering normal water and wastewater services. Water sales are based on the volume of water used by a customer during the monthly billing period. POPULAR ANNUAL FINANCIAL REPORT12 FY 2020-21RATEREVENUE 46% Water Sales22% Meter Charges 11% WastewaterCollection 20% WastewaterTreatment 1%Other Charges Revenue History & Forecast (in millions) 25.5 26.6 26.9 27.5 13.8 13.2 13.3 14.3 15.3 10 15 20 25 30 FY 18-19 Actual FY 19-20 Actual FY 20-21 Actual FY 21-22 Projected FY 22-23 Projected Water Operating Revenue Wastewater Operating Revenue 28.9 EAST VALLEY WATER DISTRICT 13 BREAKDOWN OF EXPENSES Expenses are the cost of providing water to meet customer demand and collecting and treating wastewater from customer residences or places of business. East Valley Water District strives to provide safe and reliable water delivery services. Despite the severity of the current drought, the District has put forth significant effort to overcome the challenges of maintaining a fiscally sustainable and operationally dependable organization. EXPLANATION OF EXPENSES • Source of Supply - Expenses related to the extraction of groundwater, and for procuring water from the Santa Ana River or State Water Project when supply is available. • Pumping - Expenses related to moving water throughout the District’s water distribution system. • Water Treatment - Expenses related to the treatment of water. • Transmission and Distribution - Expenses for transmitting water to treatment plants and storage reservoirs for distribution to commercial and residential customers. • Customer Accounts - Expenses related to the service of customer accounts including, postage, telephone, printing and publishing, and billing services. • Wastewater Treatment - Expenses related to the contracted service currently provided by the City of San Bernardino Municipal Water Department. • Wastewater Collection - Expenses for the operation and maintenance of the District’s system of wastewater collection pipelines. • Administrative and General - Expenses related to the administration of District operations. For example, employee compensation, benefits, conservation rebates, office supplies, banking services, materials and supplies, utilities, fuel, permits, insurance claims, legal services, and printing and publishing. • Depreciation - Expenses related to the use of capital assets over time. • Other Expenses - Expenses not related to the District’s current cost of utility service delivery. Expenses Source of Supply Pumping Water Treatment Transmission Customer Accounts Wastewater Treatment Depreciation Interest Expense Wastewater Collection Administrative and Generaland Distribution 9 3 2 164 2 8 22 27 7 This graphic identifies how every dollar spentis allocated to cover expenses (in cents). POPULAR ANNUAL FINANCIAL REPORT14 Much like how a mortgage is financed to spread costs over 30 years, East Valley Water District has incurred debt to fund large capital projects. The District has adopted a Debt Management Policy to clearly state that long-term borrowing is only to be used for Capital Improvement Projects that cannot be funded from current revenues. Similar to an individual’s credit score, public agencies have a bond rating used by investors to determine risk. The District has a bond rating of AA- by both the Fitch and the Standard and Poor’s rating services. This is considered a high quality investment grade. OUTSTANDING LONG-TERM DEBT US Bank Loan - Issued for the purchase and installation of energy conservation equipment at several of the District’s water production facilities. Sterling Natural Resource Center Loan - Funded thedesign and construction ofthe District’s water recyclingfacility that will capture and treat District wastewater flows. Recycled water will be recharged to the Bunker Hill Groundwater basin. 2020A Bonds - Issued to refund outstanding 2010 revenue bonds and save $380,000 annually on interest. The 2010 bonds were issued to finance pipeline and other infrastructure projects. 2020B Bonds - Issued to refund outstanding 2013 revenue bonds, which were issued to finance the construction of a new administration and operations headquarters. State Department of Water Resources Loans - Funded the improvement and expansion of the District’s surface water treatment plant. SBVMWD Loans - Agreement with the San Bernardino Valley Municipal Water District for the construction, financing, and maintenance of a City Creek Turnout and Plant 134 Hydroelectric Station. The station provides the District with direct access to State Project Water, to be used for the surface water treatment plant. East Valley Water District’s long-term debt consists of bonds, loans and installment purchases. EXPLANATIONOF DEBT (IN MILLIONS) $126.4Sterling Natural Resource Center $1.3US Bank Loan $16.92020A Bonds $13.62020B Bonds $2.1SBVMWD Loan $6.0State Dept. of Water Resource $39.5 $10.2 $0.3 $222 $4.1 $40.1 $8.5 $0.3 $290.1 $4.6 Current Assets Restricted Assets Other Assets Capital Assets Deferred Outﬂows Current Liabilities Non-Current Liabilities Net Position Deferred Inﬂows $18.5 $121 $135.9 $0.7 $20 $181.9 $140.1 $1.6 EAST VALLEY WATER DISTRICT 15 TWO-YEAR COMPARATIVE NET POSITION (IN MILLIONS) As an infrastructure based organization, the District directs significant resources in capital investments to maintain and improve its water and wastewater system. Comparative net position offers perspective of the District’s assets, liabilities, and equity. The information presented below applies to fiscal years ended June 30, 2021 and 2020. EXPLANATION OF ASSETS EXPLANATION OF LIABILITIES AND EQUITY (NET POSITION)Current Assets - Cash and cash equivalents, customer utility receivables, inventory, prepaid expenses, and other liquid assets that can be readily converted to cash. Restricted Assets - Cash equivalents, grants and bonds restricted for a specific purpose and therefore not readily available to use. Other Assets - Special assessments receivable from certain property owners for system improvements that benefit only their properties. Capital Assets - Any land, building, equipment, vehicles, inventory, treatment plants, pipeline, and water distribution systems owned by the District. Deferred Outflow of Resources - Use of net assets attributed to future reporting periods, such as prepaid items and deferred charges. Current Liabilities - Present financial obligations including, payments to vendors, payroll, and employee benefits. Non-Current Liabilities - Long-term financial obligations including payments for loans, bonds, and employee retirement benefits. Deferred Inflow of Resources - Receipt of net assets attributed to future reporting periods, such as deferred revenue and advance collections. Equity (Net Position) - Represents the excess of assets over liabilities. Current Liabilities - Present financial obligations including, payments to vendors, payroll, and employee benefits. Non-Current Liabilities - Long-term financial obligations including payments for loans, bonds, and employee retirement benefits. Deferred Inflow of Resources - Receipt of net assets attributed to future reporting periods, such as deferred revenue and advance collections. Equity (Net Position) - Represents the excess of assets over liabilities. 2021 Total Assets: $343.6 Million 2020 Total Assets: $276.1 Million 2020 Liabilities & Equity: $276.1 Million 2021 Liabilities & Equity: $343.6 Million Current Assets - Cash and cash equivalents, customer utility receivables, inventory, prepaid expenses, and other liquid assets that can be readily converted to cash. Restricted Assets - Cash equivalents, grants and bonds restricted for a specific purpose and therefore not readily available to use. Other Assets - Special assessments receivable from certain property owners for system improvements that benefit only their properties. Capital Assets - Any land, building, equipment, vehicles, inventory, treatment plants, pipeline, and water distribution systems owned by the District. Deferred Outflow of Resources - Use of net assets attributed to future reporting periods, such as prepaid items and deferred charges. Safe Reliable Water & Wastewater Service Provider East Valley Water District was formed in 1954 and provides water and wastewater services to over 103,000 residents within the cities of Highland and San Bernardino, and portions of San Bernardino County. EVWD operates under the direction of a 5-member elected Board. Office Hours Monday – Thursday 8:00am – 5:00pm 2nd and 4th Tuesday 9:00am – 5:00pm Friday 7:30am – 4:30pm Customer Service & After-Hours Emergency Service (909) 889-9501 District Headquarters31111 Greenspot Road Highland, California 92346 (909) 889-9501 eastvalley.org District Board MeetingsSecond and Fourth Wednesday of Each Month at 5:30pmDistrict Headquarters Board Room31111 Greenspot RoadHighland, CA 92346 Virtual Board Meetings (Temporary COVID-19 Measure)Second and Fourth WednesdayTo attend online or telephonically visit eastvalley.org/boardmeetings for details and login information. @eastvalleywater 31111 Greenspot RoadHighland, California 92346 DISTRICT HEADQUARTERS